Privacy Policy

Introduction

LumiFoam ("we," "our," "us") values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and share your information when you visit our Shopify store (the "Site") or purchase our products. By using our Site, you agree to the terms outlined in this Privacy Policy.

Information We Collect

We collect personal information that you provide to us directly when you make a purchase, sign up for our newsletter, or contact us for support. This includes your name, email address, phone number, billing and shipping address, payment details, and any other information you voluntarily provide. Additionally, we automatically collect data through cookies and similar technologies, including your IP address, browsing behavior, and device information.

How We Use Your Information

We use the collected information to process transactions, provide customer support, improve our services, and communicate with you about our products, promotions, and company updates. We may also use your information for fraud prevention, compliance with legal obligations, and business analytics.

Sharing Your Information

We do not sell or rent your personal data to third parties. However, we may share your information with trusted service providers, including payment processors, shipping partners, and marketing platforms that help us operate our business. These third parties are required to protect your data and use it only for the intended purpose. We may also share information when legally required or to protect our rights.

Data Security and Retention

We implement strict security measures to protect your personal data from unauthorized access, loss, or misuse. While we take reasonable precautions, no online transmission can be guaranteed as 100% secure. We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes.

Our Rights and Choices

You have the right to access, update, or delete your personal information by contacting us. You may also opt out of marketing communications at any time by clicking the "unsubscribe" link in our emails. If you are located in Australia, you have additional rights under the Privacy Act 1988 (Cth), including the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have mishandled your personal data.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can manage cookie preferences through your browser settings. Disabling cookies may affect the functionality of our Site.

Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their policies before providing any personal information.

Children's Privacy

Our Site is not intended for individuals under the age of 18. We do not knowingly collect or store personal information from children. If we become aware that a minor has provided us with personal data, we will take steps to delete the information promptly.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page, and we will notify you of significant updates via email or a notice on our Site. Your continued use of our Site after any modifications constitutes acceptance of the updated policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us at support@lumifoam.com