Refund Policy

RETURNS & CARE POLICY

Just like our commitment to transforming your daily handwashing ritual, we're committed to making your experience with LumiFoam completely effortless - including returns.

Return Window

Your LumiFoam comes with a 30-day return window from delivery, giving you plenty of time to experience the difference.

Return Conditions

To maintain our premium quality standards:

• Product must be unused and in original packaging
• All components included (your dispenser and USB-C charging cable)
• Original proof of purchase required
• Product must be in resalable condition

Starting Your Return

We've made returns as effortless as using your LumiFoam. Simply email orders@lumifoam.com with:

• Your order number
• Reason for return
• Photos (if applicable) Our team will guide you through the next steps with our signature attention to detail.

Damage or Issues

While every LumiFoam dispenser undergoes thorough quality checks, if something's not quite right:

• Contact care@lumifoam.com within 48 hours of delivery
• Include clear photos
• Provide your order number We'll ensure your experience reflects our premium standards.

Refund Process 

Once we receive your return:

• 2-day inspection process
• Refund to original payment method
• 5-7 business days for processing
• Confirmation sent to your email

Exchange Options

Prefer a different color?

1. Return your current LumiFoam
2. Place a fresh order for your preferred option This ensures you get exactly the experience you're looking for.

Here For You Have questions?

Our dedicated team at care@lumifoam.com is ready to help make your LumiFoam experience as seamless as our touch-free operation.

Available exclusively in Australia.